Tag: Project Scoping

Voice of the customer (VOC)

The Voice of the Customer (VOC)

VOC Voice of the customer is about understanding who your customers are which could be both internal and external. If you know who they are, do you know if they are satisfied with the product…


Scoping projects with SIPOC

In Lean Six Sigma projects a range of process maps can be used for a variety of reasons. Each process map assists in understanding the flow of activities in the process and visualising how the…

Free Lean Six Sigma Templates

Improve your Lean Six Sigma projects with our free templates. They're designed to make implementation and management easier, helping you achieve better results.